Existing Orders:
If you have an enquiry about an existing order, please check your account by logging into this web site. This is where all updates about your order will be shown.

NEW - Instant Online Help
Our new Instant Online Help service means you don't have to wait to get the answer to your question. It's available 24 hours a day, 7 days a week, 365 days a year. If you have a question about your order or this website, this is where you will find the answer.

Shipping & Dispatched Orders
Most orders are dispatched using an insured courier or Royal Mail. Most order are too heavy to send by post and someone will need to be available to sign for your parcel. We send you a email with details on how to track your parcel around 6pm on the day of dispatch. For more information, please read the information on our Shipping, Returns & Cancellations page.

Returns & Damaged Orders
If you wish to return an item or product for any reason you will need to download and complete our returns form using the link below. For more information about how to return an item to us or what to do if your order arrives damaged - Please read the information on our Shipping, Returns & Cancellations page.

Contacting Us:

Our opening times are Mon - Fri 09:00- 17:00. We are unable to respond to enquiries outside these hours.

The Online Shopping Company Ltd.
Units 4 & 5 Parkside
Potters Way
Southend On Sea
Essex
SS2 5SJ

ANTI-SPAM - PLEASE READ
We use very powerful anti-spam software. To ensure you know we have read your email, always request a read receipt.

Our email server will send you an automated reply. If you do not receive it, check your our anti-spam software and services. If you do not receive the automated message, you won't receive our reply either.

The automated reply is sent before your email is checked by our anti-spam software, so it is not a guarantee that we have received and read your email.

Please read the automated reply as it includes important information and may help answer your question quickly.